This Refund & Cancellation Policy explains the terms under which Sunkiran Dimex (“we”, “us”, or “our”) offers refunds and cancellations for its paid workshops, bootcamps, and services. Please read this policy carefully before making a payment. By registering and paying for our services, you agree to the terms below.
1. Nature of Our Services
Our workshops and bootcamps are live, digital educational services. Access, joining links, and learning materials are delivered electronically. Because these are digital and knowledge-based services, the following refund terms apply.
2. Refund Eligibility
You may request a refund of your registration fee if all of the following conditions are met:
- The request is made in writing to connect@sunkirandimex.com before the live session begins;
- You have not attended the live session (in whole or in part); and
- You have not downloaded, accessed, or been provided the bonus materials, recordings, or premium resources.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- The live session has already started or been completed;
- You attended the workshop but were dissatisfied with the outcome, results, or your own effort;
- You failed to attend the session (“no-show”) without a prior cancellation request;
- You have already accessed the bonuses, recordings, or downloadable resources;
- The request is based on a change of mind after consuming the content.
4. Rescheduling by Us
If we cancel or reschedule a workshop for any reason, you will be notified in advance via email and/or WhatsApp. In such a case, you may choose to (a) attend the rescheduled session, or (b) request a full refund of the amount paid.
5. How to Request a Refund
To request a refund, email us at connect@sunkirandimex.com (or message us on WhatsApp at +91 77690 17372) with:
- Your full name and registered email/phone number;
- The workshop/bootcamp name and date;
- Your payment/transaction reference; and
- The reason for your request.
6. Refund Processing
Approved refunds will be processed to your original payment method via our payment gateway (Razorpay) within 5–7 business days of approval. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account. Any payment-gateway or transaction charges may be deducted where applicable.
7. Chargebacks
If you have a concern about a payment, please contact us first so we can resolve it. Initiating a chargeback without contacting us may delay resolution.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date.